Responsible Gaming

Gaming Should Be Entertainment

Online pokies and casino games are designed for entertainment purposes only. They should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical advantage, and the outcome of every game is determined by random chance.

Play responsibly, within your means, and only with money you can afford to lose.

Age Verification

In New Zealand, you must be 18 years of age or older to participate in online gambling and pokies. If you are under 18, please do not use online gaming services.

nanoclearwellington.co.nz is strictly for adults aged 18+. We take age verification seriously and comply with all New Zealand gambling regulations.

Warning Signs of Problem Gambling

Do you recognise any of the following signs in your own behaviour? If so, help is available:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about time and money spent
• Gambling with money needed for bills, rent, or essentials
• Feeling anxious, irritable, or restless when not gambling
• Needing to gamble with larger amounts to achieve the same excitement
• Unsuccessful attempts to cut down or stop gambling
• Jeopardising relationships, education, or employment due to gambling
• Borrowing money or using credit to fund gambling
• Gambling as a way to escape problems or relieve stress
• Others expressing concern about your gambling habits

If you tick more than one box, consider reaching out for support.

Self-Help Tools & Responsible Gaming Features

Most reputable online gaming operators offer built-in tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly).
• Loss Limits: Cap the amount you're willing to lose during a gaming session.
• Reality Checks: Receive pop-up reminders during gameplay showing how long you've been playing and how much you've spent.
• Time Limits: Set a maximum session duration to prevent extended gambling periods.
• Self-Exclusion: Voluntarily exclude yourself from your account for a predetermined period, preventing access to gaming.
• Account Closure: Permanently close your account if you wish to stop gambling entirely.

Make use of these tools—they're designed to protect you and keep gaming fun and safe.

Support Organisations in New Zealand & Internationally

If you or someone you know is struggling with problem gambling, help is available:

New Zealand Support Services

• Problem Gambling Foundation (New Zealand)
  Free, confidential support and counselling for problem gambling
  Phone: 0800 664 262 (Free call)
  Email: info@pgf.nz
  Website: www.pgf.nz
• Gambling Helpline (Gamblers Anonymous)
  Support meetings and peer-to-peer help
  Phone: 0800 352 352
  Website: www.gamblersanonymous.org.nz
• Samaritans New Zealand
  24/7 emotional support for those in crisis
  Phone: 1737 (Free call, available 24/7)
  Website: www.samaritans.org.nz

International Support Services

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom Self-Exclusion)
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• National Council on Problem Gambling (United States)
  www.ncpgambling.org
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org

All services are confidential and staffed by trained professionals who understand problem gambling.

If You Need Help

Seeking help is a sign of strength, not weakness. Problem gambling is treatable, and recovery is possible.

Don't wait—reach out today:

• Call the Problem Gambling Foundation on 0800 664 262
• Text 1737 to speak with Samaritans
• Visit one of the support websites listed above
• Speak to a trusted friend, family member, or healthcare professional

Recovery starts with one conversation. You are not alone.

Disclaimer: nanoclearwellington.co.nz is committed to responsible gaming and the protection of vulnerable individuals. We comply with all New Zealand gambling regulations and encourage all players to gamble responsibly. If you suspect problem gambling, please seek help immediately from one of the organisations listed above.